The Role:
An exciting opportunity has emerged for a Team Leader at one of the UK’s leading pensions and benefit consultancies. Due to continuous growth and new business, our client is looking to add a Team Leader to their Projects and Data Team. This full-time, hybrid role offers flexible office locations across the UK.
In this dynamic position, you will provide expert leadership to a team focused on delivering critical pension projects, including de-risking activities, data analysis, benefit rectification, GMP calculations, and related data cleansing tasks.
Some of your main responsibilities and key tasks will include:
- Work Allocation & Management: Efficiently allocate tasks to team members, manage daily capacity, and ensure adherence to processes and service standards.
- Client & Trustee Communication: Prepare and present project updates to clients and trustees as needed.
- Fee & Timescale Estimation: Prepare and oversee fee and timescale estimates for project work.
- Main Point of Contact: Act as the primary liaison for Client Managers, Administration Managers, and Project Leads regarding team activities.
- Service Improvement: Continuously improve service quality by identifying areas for enhancement, including automation of calculations.
- Complaint & Error Management: Ensure adherence to standard complaint procedures and promptly report all complaints and errors.
- Technical Escalation: Escalate complex technical queries and exceptions to the Administration Manager and technical support team.
- Guideline Compliance: Ensure all work aligns with BU guidelines, procedures, quality, and service standards.
Qualifications, Skills, Knowledge:
- Experience: Minimum of 4 years in the pension industry, with ideally progress in professional pensions qualifications preferred.
- Pension Administration: Extensive experience with day-to-day pension administration across DB, DC, and CARE pension arrangements.
- Commercial Awareness: Strong understanding of the UK Pensions Market, relevant legislation, technical developments, and industry best practices.
- Project Delivery: Proven experience in delivering pension projects.
- Client-Focused Role: Demonstrated experience in client-focused pensions administration roles.
- IT Proficiency: Strong IT skills, particularly with Microsoft Office and pension administration systems (e.g., UPM or similar).
- Legislative Knowledge: Up to date knowledge of Pensions Legislations including rules on Data Protection, HMRC Limits & the Pensions Regulator
- Communication Skills: Exceptional ability to communicate clearly and concisely with clients, members, and colleagues.
- Team Leadership: Proven experience leading a team with a collaborative, consultative approach.
Benefits:
Candidates can expect a highly competitive salary and an award-winning benefits package. The company is dedicated to the personal and career development of all employees, offering excellent growth potential within a dynamic and expanding organisation that is generally considered as one of the leading employers in the industry.